General Rules and Recommendations for our parks

1. VISITOR'S RESPONSIBILITY

Safety is a shared responsibility. Visitors to FAUNIA (hereinafter, the “Park”) are expected to exercise sound judgment and behave responsibly in order to safeguard their own health and safety, as well as that of those under their care, especially minors, for whom they are responsible and whom they must supervise at all times.

In this regard, visitors (i) must READ, COMPLY WITH and RESPECT all written rules, signs, warnings and recommendations, as well as all instructions and indications provided by our staff, and (ii) make APPROPRIATE and RESPONSIBLE USE of the leisure facilities and any safety equipment that may be provided to them.

Each visitor undertakes to maintain a civil and considerate attitude and undertakes to (i) treat other visitors, Park staff and the Park’s facilities with respect, and (ii) preserve and respect the surrounding flora and fauna.

Visitors who, in the judgment of Park staff, fail to comply with the rules or staff instructions and/or behave irresponsibly and/or disrespectfully towards other visitors and/or Park staff may be expelled from the Park without entitlement to any refund. Furthermore, if such visitors are holders of any season passes for leisure parks operated by GRUPO PARQUES REUNIDOS (“Bono Parques”), the Park may apply measures consisting of withdrawal or cancellation of the Bono Parques in cases of serious breach, or temporary withdrawal or suspension of the Bono Parques in cases of minor breach, in accordance with the General Terms and Conditions governing this product, available at https://www.bonoparques.es/terminos-y-condiciones. Finally, the Park reserves the right to report such conduct to the competent authorities.

Please consult the specific guidelines and rules posted at the entrance to each leisure facility, as well as the Park’s general operating rules described below.

It is also essential that visitors who have under their care persons who—whether because they are minors or persons with disabilities—are unable to read or properly understand the written rules, instructions, warnings and/or recommendations, explain them to such persons and remind them whenever necessary, without prejudice to the assistance that Park staff may provide. The Park makes specific information available for visitors with disabilities.

Accordingly, visitors must act responsibly both for their own health and safety and for that of the persons under their care and those around them.

2. CONDITIONS OF USE OF THE FACILITIES

WARNING! Assess your physical and emotional condition BEFORE simply "doing it".

Park activities and facilities can provide our visitors with wonderful memories and exciting entertainment. However, some facilities may also be adrenaline‑pumping activities that place strain on the body, potentially causing, among other effects, muscle tension, neck and back strain, increased heart rate and elevated blood pressure.

THEREFORE, IT IS VERY IMPORTANT THAT YOU DO NOT PARTICIPATE, OR ALLOW ANY PERSON UNDER YOUR CARE TO PARTICIPATE, IN ANY ACTIVITY IF YOU ARE UNDER THE INFLUENCE OF ALCOHOL, MEDICATION OR ANY OTHER NARCOTIC OR INTOXICATING SUBSTANCE THAT MAY AFFECT HEALTH, SENSES, MENTAL ACUITY, REFLEXES OR COORDINATION.

DO NOT PARTICIPATE — OR ALLOW ANY PERSON UNDER YOUR CARE TO PARTICIPATE — IN ANY FACILITY OR ACTIVITY IF YOU SUFFER FROM, HAVE SUFFERED FROM, OR SUSPECT THAT YOU MAY SUFFER FROM ANY MEDICAL CONDITION, PRE‑EXISTING HEALTH ISSUE OR INJURY, INCLUDING — WITHOUT LIMITATION — HEART, NEUROLOGICAL, MUSCULAR, BACK, NECK, BONE, JOINT, TENDON, LIGAMENT, BRAIN, EYE OR EAR INJURIES, OR ANY OTHER ILLNESS OR INJURY THAT COULD BE TRIGGERED OR AGGRAVATED BY USE OF THE FACILITY OR PARTICIPATION IN THE ACTIVITY.

YOU MUST ALSO REFRAIN FROM PARTICIPATING — UNLESS OTHERWISE INDICATED — IF YOU ARE (OR SUSPECT THAT YOU MAY BE) PREGNANT; IF YOU HAVE UNDERGONE SURGERY IN RECENT MONTHS; OR IF YOU ARE STILL CONVALESCING OR RECOVERING FROM ANY ILLNESS, CONDITION, TREATMENT OR MEDICAL PROCEDURE.

ONLY YOU CAN DETERMINE WHETHER YOU ARE PHYSICALLY AND MENTALLY FIT TO PARTICIPATE SAFELY IN ANY ACTIVITY.

THE PARK CANNOT GUARANTEE YOUR HEALTH —OR THAT OF THE PERSONS UNDER YOUR CARE. YOU MUST THEREFORE DETERMINE THAT YOU —AND THE PEOPLE UNDER YOUR CARE —ARE IN ADEQUATE PHYSICAL CONDITION TO USE A FACILITY OR PARTICIPATE IN AN ACTIVITY, AND THAT YOU MEET THE APPLICABLE AGE, WEIGHT AND HEIGHT RESTRICTIONS SET OUT IN THE OPERATING RULES.

REMEMBER THAT YOU ASSUME THE RISKS OF ANY ACTIVITY IN WHICH YOU CHOOSE TO PARTICIPATE. IF YOU HAVE ANY DOUBTS, OUR STAFF WILL BE HAPPY TO ASSIST YOU.

3. GENERAL PARK OPERATING RULES

A) Access and Use Rules

1. The Park and its various facilities have limited capacity.
2. Access to the Park with pets is not permitted, except for duly accredited assistance animals, such as guide dogs.
3. Access to the Park with bicycles, roller skates, scooters or similar items is prohibited.
4. For safety reasons, access to certain facilities is restricted based on age, height and/or physical condition. Please check the applicable access restrictions at the entrance to each facility. Information is also available on the Park’s website under Facilities.
5. The Park provides information for visitors with disabilities.
6. Some facilities, restaurants, shops and/or attractions may remain closed for organizational or technical reasons, including maintenance, repair, upgrading and/or improvement works, as well as for weather‑related reasons that make opening unsafe or inadvisable, or due to technical limitations caused by rain, hail, snow, wind or temperature changes. The Park will endeavour to inform visitors as far in advance as possible via its website, official social media profiles and Park information points.
7. Show and/or exhibition schedules are indicative only and may be modified at any time. Accordingly, the Park reserves the right to modify, suspend or cancel, in whole or in part, scheduled shows and/or exhibitions, including the total or partial removal or alteration of certain scenes, elements, acts or stunts, when technical, operational, safety, weather‑related or any other reasons arise that, in its sole discretion, make their performance impossible or inadvisable.
8. To temporarily leave the Park, visitors must inform ACCESS staff before exiting, as re‑entry requires proper identification — by stamp or any other identification method established by the Park. Failure to comply may result in refusal of re‑entry. Please note that, depending on the type of ticket or Bono Parques held, re‑entry may not be permitted once the Park has been exited. Please review the applicable terms and conditions and consult ACCESS STAFF.
9. All types of sales and the distribution of leaflets, flyers or products within the Park are prohibited unless expressly authorized by the Park.
10. Photographs may be taken at the Park entrance if you so wish. In addition, duly accredited photographers may take photographs of visitors during their visit. These photographs are intended solely as souvenirs. Unless expressly stated otherwise, such photographs will be destroyed at the end of the day and cannot be recovered. Please enquire at the Park ticket offices, information office or at the entrance to each facility regarding where photographs may be viewed and purchased. Photographs will never be sold to persons other than those appearing in them or persons related thereto. Photographing or recording images displayed at photo viewing and sales points is strictly prohibited.
11. The Park is not responsible for photographs or videos taken personally by visitors during their visit, provided they are for private, domestic use and outside the Park’s control. For any queries regarding our photography services, please contact selwo@selwo.es. If your enquiry concerns the processing of your image as personal data, you may contact dpo@grpr.com.
12. Please note that the Park aims to offer visitors a fully immersive themed experience and to maintain high standards of hygiene and cleanliness. Accordingly, the consumption of food and drink is not permitted outside designated areas. The catering terraces located throughout the Park are for the exclusive use of customers who have purchased food from any of the Park’s food and beverage outlets.
13. Minors under the age of 14 are not permitted to enter the Park unless accompanied by responsible adults who assume custody and responsibility for their behaviour.

B) Safety Rules

1. The sale and consumption of alcoholic beverages and tobacco products is strictly prohibited for persons under 18 years of age.
2. For security reasons, the Park reserves the right for duly authorized staff to inspect backpacks, handbags, bags or other luggage in the cases and within the limits established by law. Glass containers and cans are not permitted, as they pose a safety risk.
3. Visitors must keep an eye on their personal belongings at all times. The Park is not responsible, for reasons not attributable to the Park, its facilities or staff, for loss, theft or damage to personal belongings during the visit.
4. Smoking (including vapes and electronic cigarettes) is prohibited throughout the Park, except in specifically designated and clearly signposted areas. The Park reserves the right to expel any person who, after having been warned by staff to comply with this rule, continues to breach it.
5. The use of remotely piloted aircraft (drones) is not permitted within the Park.
6. The use of selfie sticks is prohibited in certain facilities to ensure visitor safety. The Park reserves the right to expel any person who, after being warned by staff to comply with this rule, continues to breach it.
7. Access to areas reserved for Park staff and to animal enclosures is strictly prohibited, except where expressly indicated.
8. Feeding animals is strictly prohibited except for those species expressly authorized and only with the specific food available for purchase within the Park.

C) Ticket and Season Pass Rules

1. Ticket prices or, where applicable, Bono Parques passes are refundable only in cases предусмотрed by applicable regulations.
2. The Park ticket or, where applicable, the Bono Parques pass must be retained throughout the visit and produced upon request by Park or security staff. The Park reserves the right to expel any person found inside the Park without a valid ticket or Bono Parques pass.
3. If your ticket includes free accompanying admission, the accompanying person must enter at the same time as the ticket holder and on the first entry to the Park.
4. Certain facilities, services, shows, exhibitions and/or attractions within the Park are not included in the ticket price. For further information, please enquire at the information point at the Park entrance or consult the Park website.

D) Rules of Conduct

1. For reasons of courtesy and respect, queue jumping or saving places for others is not permitted. Please respect and await your turn.
2. To ensure that all visitors can enjoy the facilities, visitors must exit each facility at the end of the ride or experience following staff instructions and via the designated exit route. To use the facility again, waiting lines must be respected anew.
3. Visitors must take care of their belongings at all times and are strongly advised not to leave them unattended. The Park offers a locker service that may be contracted upon arrival. The Park is not responsible, for reasons not attributable to the Park, its facilities or staff, for damage to or loss of belongings not deposited in the lockers.
4. The taking of photographs and/or videos within the Park depicting conduct, gestures, clothing, symbols and/or accessories that are disrespectful, obscene, unlawful, racist, xenophobic, that otherwise violate human dignity, are inappropriate in a family‑oriented leisure context, or breach the Park’s operating rules, is prohibited. The Park also reserves the right not to take and/or sell photographs or videos in which such conduct is observed.
5. The Park does not provide a public address system for personal messages.

E) Breaches

The Park reserves the right of admission and expulsion from its facilities, without entitlement to any compensation, for visitors who seriously breach the foregoing rules. In addition, where such visitors are Bono Parques holders, measures may be applied consisting of withdrawal or cancellation of the Bono Parques for serious breaches, or temporary withdrawal or suspension for minor breaches, in accordance with the applicable General Terms and Conditions available at https://www.bonoparques.es/terminos-y-condiciones.

Furthermore, and without prejudice to the foregoing, the Park specifically reserves the right to refuse admission or expel individuals who seriously contravene the following rules or engage in the following conduct:

1. Serious disturbance of order within the Park or its facilities, or the commission of any offence or misdemeanor therein.
2. Failure to comply with facility use and safety rules or with instructions given by staff.
3. Breach of animal safety regulations, including unauthorized access to restricted areas or any form of mistreatment of the Park’s fauna or flora.
4. Improper use of tickets or Bono Parques passes (including fraudulent, deceptive or bad‑faith use by the holder and/or resale or falsification). Only tickets purchased at authorized sales points will be valid.
5. Bathing in fountains or water features not intended for such use.
6. Vandalism or causing damage to facilities, animals or employees’ property.
7. Conduct that seriously disturbs or adversely affects the enjoyment of other visitors and/or staff.
8. Leaving minors or persons with disabilities under one’s care unattended, particularly where they engage in the conduct described above.
9. Consumption, sale or distribution of any type of drug or narcotic substance within the Park. Any person breaching this rule will be immediately expelled and the authorities will be notified.
10. Persons who show clear signs of intoxication or any other circumstance from which it may reasonably be inferred that they may disturb public order or peace.

Please always review operational changes and closed areas in advance.